Refund policy
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return and ensure the item(s) get back to us.
To be eligible for a return:
- you’ll need the receipt or proof of purchase with your order number
- a brief explanation of why you are returning your item(s)
- item(s) must be undamaged, in the original packaging with all accessories
- a picture or video of your item(s)
- a picture of the lot number on the bottom of the bottle
To start a return, contact us at returns@tryevolv.com.
If your return is accepted, we’ll send you a prepaid return shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded. The original shipping cost is non-refundable. International orders are not eligible for free return shipping.
You can always contact us for any return questions at returns@tryevolv.com.
Damaged and Defective Items
We perform thorough quality checks before processing orders and take the utmost care while packing the product to ensure it won't get damaged in transit. Please inspect your order upon delivery and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Include a description of the damages, and pictures, or video, including a picture of the lot number on the bottom of the bottle.
This information is helpful to ensure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced right away.
Exceptions / non-returnable items
We restrict the return eligibility of the EVOLV Hydrogen Water Bottle based on our Warranty guidelines. The Limited Warranty excludes coverage for issues caused by improper usage, such as using any liquids or additives other than clean drinking water, extreme water temperatures, neglecting care instructions, excessive pressure, disassembly, improper cleaning, general wear and tear, and damage from accidents or extreme temperatures. Please note that the EVOLV Hydrogen Water Bottle is NOT dishwasher safe. Hand wash only the top two pieces. Never submerge the base; wipe with a damp cloth, avoiding electronic components. See our Warranty page for complete details.
If the shipment is refused at the delivery address provided at checkout or fails to clear customs and is returned to our warehouse the cost to return the shipment to us will be deducted from the refund amount.
Certain items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Start your return by emailing us at returns@tryevolv.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. Once approved you’ll be automatically refunded (excluding shipping) on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please email us at returns@tryevolv.com.
